Terms & Conditions

Last updated: October 9, 2024

These Terms and Conditions ("Terms") govern your use of RAJSHREE's website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using RAJSHREE's website (rajshree.shop) or engaging our IT services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and RAJSHREE ("Company," "we," "us," or "our"), a technology company located at 3/2, Queens Park, Kolkata, West Bengal 700019, India.

2. Services Description

RAJSHREE provides comprehensive IT services including but not limited to:

  • Custom software development
  • Web development and design
  • Mobile application development
  • Cloud solutions and DevOps services
  • UI/UX design services
  • IT consulting and strategy
  • System maintenance and support
  • Digital marketing and SEO services

Specific service details, deliverables, timelines, and pricing will be outlined in separate project agreements or statements of work.

3. Service Agreements and Project Terms

3.1 Project Proposals

All projects begin with a detailed proposal that includes:

  • Project scope and deliverables
  • Timeline and milestones
  • Pricing and payment terms
  • Technical specifications
  • Acceptance criteria

3.2 Change Requests

Any changes to the agreed project scope must be documented in writing and may result in additional costs and timeline adjustments. We will provide estimates for change requests before implementation.

3.3 Client Responsibilities

Clients are responsible for:

  • Providing accurate and complete project requirements
  • Timely provision of necessary materials, content, and feedback
  • Making key personnel available for project communication
  • Ensuring access to required systems and environments
  • Compliance with applicable laws and regulations

4. Payment Terms

4.1 Pricing and Invoicing

Project pricing will be specified in individual project agreements. Unless otherwise agreed, payments are due according to the following terms:

  • 50% advance payment upon project commencement
  • Remaining balance upon project completion and delivery
  • Monthly invoicing for ongoing maintenance and support services

4.2 Payment Methods

We accept payments via:

  • Bank transfer (NEFT/RTGS)
  • Online payment gateways
  • Cheque (for amounts above ₹50,000)
  • UPI and digital wallets

4.3 Late Payments

Late payments may incur interest charges of 2% per month. We reserve the right to suspend services for overdue accounts exceeding 30 days.

4.4 Taxes

All prices are exclusive of applicable taxes (GST, etc.) unless specifically mentioned. Clients are responsible for any applicable taxes.

5. Intellectual Property Rights

5.1 Client-Owned Content

Clients retain ownership of all content, data, and materials provided to RAJSHREE for project purposes.

5.2 Developed Solutions

Upon full payment, clients receive ownership rights to custom-developed solutions, excluding:

  • Third-party software and licenses
  • RAJSHREE's proprietary tools and methodologies
  • Open-source components (subject to their respective licenses)

5.3 Portfolio Rights

RAJSHREE reserves the right to showcase completed projects in our portfolio and marketing materials, unless specifically restricted by confidentiality agreements.

5.4 Third-Party Materials

Any third-party software, images, or content used in projects will be properly licensed. Clients are responsible for ongoing license compliance.

6. Confidentiality and Data Protection

6.1 Confidential Information

RAJSHREE agrees to maintain confidentiality of all client information, including:

  • Business strategies and plans
  • Technical specifications and data
  • Financial information
  • Customer lists and proprietary information

6.2 Data Security

We implement industry-standard security measures to protect client data, including:

  • Encrypted data transmission and storage
  • Access controls and authentication
  • Regular security audits and updates
  • Secure backup and recovery procedures

6.3 Data Processing

Our data processing practices are governed by our Privacy Policy. We comply with applicable data protection regulations including GDPR where applicable.

7. Warranties and Disclaimers

7.1 Service Warranties

RAJSHREE warrants that:

  • Services will be performed with professional skill and care
  • Deliverables will substantially conform to agreed specifications
  • We have the right to provide the contracted services

7.2 Warranty Period

We provide a 90-day warranty on delivered software for defects in functionality as specified in project requirements. This warranty covers bug fixes but not enhancements or changes to requirements.

7.3 Disclaimers

Except as expressly stated, all services are provided "as is" without warranties of any kind. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

7.4 Third-Party Services

We are not responsible for the performance, availability, or security of third-party services, platforms, or software integrated into client solutions.

8. Limitation of Liability

8.1 Liability Cap

RAJSHREE's total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific project or service in question.

8.2 Excluded Damages

We shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages resulting from third-party actions
  • Force majeure events beyond our reasonable control

8.3 Client Indemnification

Clients agree to indemnify RAJSHREE against claims arising from:

  • Client's breach of these terms
  • Misuse of delivered solutions
  • Infringement of third-party rights by client content
  • Violation of applicable laws or regulations

9. Website Terms of Use

9.1 Permitted Use

You may use our website for legitimate business purposes related to our services. Prohibited activities include:

  • Unauthorized access or hacking attempts
  • Distribution of malware or harmful code
  • Scraping or automated data collection
  • Interference with website functionality

9.2 Content Accuracy

While we strive for accuracy, we do not guarantee that all website content is current, complete, or error-free. Information is subject to change without notice.

9.3 External Links

Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or availability of external websites.

10. Termination

10.1 Termination by Client

Clients may terminate projects with 30 days written notice. Clients remain liable for:

  • All work completed up to termination date
  • Non-refundable expenses incurred
  • Minimum 50% of remaining project value

10.2 Termination by RAJSHREE

We may terminate services immediately for:

  • Non-payment of invoices
  • Breach of these terms
  • Illegal or unethical requests
  • Abusive behavior toward our staff

10.3 Effect of Termination

Upon termination:

  • All outstanding payments become immediately due
  • We will deliver completed work upon payment
  • Confidentiality obligations continue indefinitely
  • Client access to our systems will be revoked

11. Force Majeure

RAJSHREE shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters and extreme weather
  • Government actions and regulatory changes
  • Internet or telecommunications failures
  • Pandemics and public health emergencies
  • Labor strikes and civil unrest
  • Cyber attacks and security breaches

In such events, we will make reasonable efforts to minimize delays and communicate with affected clients.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of India and the state of West Bengal. Any disputes will be subject to the jurisdiction of courts in Kolkata, West Bengal.

12.2 Dispute Process

In case of disputes, parties agree to:

  1. First attempt resolution through direct negotiation
  2. Engage in mediation if negotiation fails
  3. Resort to arbitration or litigation as a last resort

12.3 Arbitration

If arbitration is chosen, it will be conducted under the Arbitration and Conciliation Act, 2015, with proceedings in Kolkata, West Bengal.

13. General Provisions

13.1 Entire Agreement

These Terms, together with specific project agreements and our Privacy Policy, constitute the entire agreement between parties.

13.2 Modifications

We may update these Terms periodically. Significant changes will be communicated via email or website notice. Continued use of our services constitutes acceptance of updated terms.

13.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.4 Assignment

Clients may not assign their rights or obligations without our written consent. RAJSHREE may assign these Terms in connection with business transfers or acquisitions.

13.5 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.

14. Contact Information

For questions about these Terms & Conditions or to discuss specific project requirements, please contact us:

🏢
RAJSHREE IT Company
3/2, QUEENS PARK
Kolkata, West Bengal 700019
India
📧
Email: legal@rajshree.shop
General Contact: contact@rajshree.shop
📞
Phone: +91 9429995043
Monday - Saturday: 9:00 AM - 7:00 PM IST

Business Registration: RAJSHREE is a registered business entity operating under Indian law. GST and other registration details are available upon request.