Refund & Cancellation Policy

1. General Refund Policy

RAJSHREE is committed to client satisfaction and maintaining fair business practices. Our refund policy is designed to protect both client interests and our business operations while ensuring transparency in all transactions.

1.1 Service-Based Nature

As a service-based IT company, RAJSHREE provides custom solutions, consulting, and development services. Unlike physical products, our services involve:

• Time and expertise investment
• Custom development and design work
• Intellectual property creation
• Resource allocation and planning

1.2 Refund Eligibility

Refunds are considered on a case-by-case basis and depend on various factors including project stage, work completed, and circumstances of cancellation.

2. Project-Based Services Refund Policy

2.1 Custom Software Development

Before Project Commencement:

• 100% refund if cancelled within 48 hours of contract signing
• 90% refund if cancelled within 7 days before work begins
• No refund for advance payments if project has commenced

During Development Phase:

• No refund for completed milestones and deliverables
• Partial refund possible for uncompleted work, minus incurred costs
• Client receives all completed work upon final payment

2.2 Web Development Projects

Design Phase:

• 50% refund if cancelled after design approval
• No refund once development begins

Development Phase:

• Payment for completed features and functionalities
• No refund for approved and delivered components

2.3 Mobile App Development

Similar to web development with additional considerations:

• No refund after app store submission process begins
• Third-party service costs (app store fees, etc.) are non-refundable
• Beta testing phase completion makes project non-refundable

3. Ongoing Services Refund Policy

3.1 Maintenance and Support Services

• Monthly subscriptions: 30-day notice required for cancellation
• No refund for partial months of service
• Annual plans: Pro-rated refund for unused months (minus 20% processing fee)

3.2 Hosting and Domain Services

• Domain registrations: Non-refundable as per registrar policies
• Hosting services: Pro-rated refund for unused months
• SSL certificates: Non-refundable once issued

3.3 IT Consulting Services

• Hourly consulting: Payment for completed hours only
• Retainer agreements: 30-day notice for cancellation
• Unused retainer hours may be refunded (minus administrative costs)

4. Cancellation Procedures

4.1 Client-Initiated Cancellation

To cancel a project or service, clients must:

1. Submit written cancellation request via email to contact@rajshree.shop
2. Include project details and reason for cancellation
3. Allow 5-7 business days for processing
4. Settle all outstanding payments for completed work

4.2 RAJSHREE-Initiated Cancellation

RAJSHREE may cancel projects in cases of:

• Non-payment of invoices beyond agreed terms
• Breach of contract by client
• Unreasonable or unethical requests
• Force majeure events

In such cases, clients will receive completed work and may be eligible for partial refunds based on circumstances.

4.3 Mutual Cancellation

Both parties may agree to cancel projects due to:

• Significant scope changes
• Technical impossibility
• Timeline conflicts
• Budget constraints

5. Non-Refundable Items

The following items are generally non-refundable:

5.1 Third-Party Costs

• Software licenses and subscriptions
• Domain registrations and renewals
• SSL certificates and security services
• App store submission fees
• Cloud hosting and infrastructure costs
• Stock images and premium assets

5.2 Completed Deliverables

• Approved designs and mockups
• Completed code modules
• Delivered documentation
• Training sessions conducted
• Consultation hours utilized

5.3 Custom Development Work

• Bespoke software solutions
• Custom integrations
• Proprietary algorithms
• Database designs and implementations

6. Refund Processing

6.1 Refund Timeline

• Refund requests are processed within 10-15 business days
• Bank transfers may take additional 3-5 business days
• International refunds may take up to 30 days

6.2 Refund Methods

Refunds will be processed using the original payment method:

• Bank transfer refunds to original account
• Credit card refunds through payment gateway
• UPI/digital wallet refunds to original source
• Cheque refunds for cash payments

6.3 Refund Calculations

Refund amounts are calculated based on:

• Total project value
• Percentage of work completed
• Non-refundable expenses incurred
• Administrative and processing costs
• Applicable taxes and deductions

7. Special Circumstances

7.1 Force Majeure Events

In case of events beyond our control (natural disasters, pandemics, government actions), refunds will be handled on a case-by-case basis, considering:

• Work completed before the event
• Possibility of project continuation
• Client's specific circumstances
• Alternative solution options

7.2 Technical Impossibility

If a project becomes technically impossible due to:

• Third-party API changes
• Platform policy modifications
• Legal or regulatory changes

Clients may receive partial refunds for uncompleted work, minus costs already incurred.

7.3 Client Dissatisfaction

For client dissatisfaction issues:

• We first attempt to resolve concerns through revisions
• Mediation may be offered for complex disputes
• Partial refunds considered if resolution is impossible
• Client receives all completed work regardless of refund status

8. Dispute Resolution

8.1 Internal Resolution Process

1. Direct Communication: Initial discussion with project manager
2. Management Review: Escalation to senior management
3. Formal Review: Written complaint and formal investigation
4. Final Decision: Management decision with written explanation

8.2 External Mediation

If internal resolution fails, parties may agree to:

• Professional mediation services
• Industry arbitration panels
• Legal proceedings as last resort

8.3 Documentation Requirements

All refund requests must include:

• Original contract or agreement
• Payment receipts and invoices
• Project communication records
• Detailed explanation of issues
• Supporting evidence or documentation

9. Prevention and Best Practices

9.1 Clear Communication

To minimize refund situations, RAJSHREE ensures:

• Detailed project specifications and scope
• Regular progress updates and reviews
• Clear milestone definitions and acceptance criteria
• Transparent pricing and payment terms

9.2 Client Responsibilities

Clients can help prevent issues by:

• Providing clear and complete requirements
• Timely feedback and approvals
• Regular participation in project reviews
• Prompt communication of concerns

9.3 Quality Assurance

RAJSHREE maintains quality through:

• Rigorous testing and quality control
• Regular client demonstrations
• Iterative development approach
• Post-delivery support and warranty

10. Policy Updates and Changes

10.1 Policy Modifications

This refund policy may be updated to reflect:

• Changes in business practices
• Legal or regulatory requirements
• Industry standard updates
• Client feedback and improvements

10.2 Notification of Changes

Policy changes will be communicated through:

• Website updates with revision dates
• Email notifications to active clients
• Project agreement amendments

10.3 Grandfathering

Existing projects will generally continue under the terms agreed at project commencement, unless mutually agreed otherwise.

11. Contact Information

For refund requests, cancellations, or questions about this policy, please contact us:

Required Information for Refund Requests

When contacting us for refunds, please provide:

• Full name and contact information
• Project name and contract number
• Original payment details and receipts
• Detailed reason for refund request
• Preferred refund method
• Any supporting documentation

Response Time: We aim to acknowledge refund requests within 24 hours and provide initial assessment within 3-5 business days.